Terms of service.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.standtalluk.org website (the “Service”) operated by Stand Tall (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
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Terms and Conditions
Linzy Boden
May 2024
These are the Terms and Conditions of Linzy Boden trading as Stand Tall of 3, Hadfield Grove, Liverpool L25 8RR (‘the Practitioner’).
1. General
a. The Practitioner’- the person providing coaching, clinical supervision, training, public speaking, workshops, and counselling both in person and online. (all together called ‘the Services’)
b. ‘Client’- is any person who has contacted the Practitioner requesting information about, or who has entered a Contract with the Practitioner for the provision of one or more of the Services.
c. ‘The Fee’- The sum payable for the provision of the Services as agreed.
d. ‘Payment’ – can be by bank transfer or cash. For online purchases by Stripe.
e. ‘Days’- Monday to Friday excluding UK Bank Holidays.
f. The ‘Website- https://www.standtalluk.org .
g. ‘Personal Questionnaire’ – the form completed by the Client and relied on by the Practitioner in providing the Services.
h. These Terms and Conditions and the Personal Questionnaire will represent the whole of the agreement between the Practitioner and the Client.
2. Disclosure
a. To safely provide the Services, the Client will be requested to supply certain information including completing a Personal Questionnaire in writing before anything is done. This information will be checked from time to time throughout the provision of the Services.
b. The information must be provided completely and accurately by the Client.
c. Any changes must immediately be passed to the Practitioner. If the Client is unsure if the information is relevant, they must inform the Practitioner and let them be the judge of relevancy.
d. The Client understands that withholding medical information could put their health at risk. If issues arise because of information being withheld or incorrectly given, then the Practitioner shall have no liability for the consequences.
e. The Practitioner is always available to discuss any concerns regarding any medical conditions or other issues of concern. It is for the Client to make full disclosure and act on any advice given including consulting their GP.
f. Details of the Services and any risks involved will be explained to the Client. If the Client does not understand any of the information supplied, they must ask for clarification.
g. For all medical information and other sensitive data provided to the Practitioner, the Client must provide their consent for the data to be retained by the Practitioner as otherwise no Services can be supplied, and the Practitioner will have no liability to the Client.
3. Counselling and Supervision Clients
a. Following an enquiry by email or message the Practitioner will arrange an appointment for a consultation to discuss the issues and ascertain if the Practitioner believes they can assist the Client.
b. If both parties decide to proceed with a consultation the counselling Client will be sent a Personal Questionnaire for completion. This must be returned by email to the Practitioner before the initial consultation. The Questionnaire will include but not be limited to contact details, emergency details and the details of their GP. All relevant information must be included and if the Client is unsure if something is relevant must ask the Practitioner before omitting anything. The Client must sign this as complete and accurate.
c. The Client will also be provided with a copy of these Terms and Conditions and informed of the Fee.
d. The Client will then normally have weekly or biweekly sessions with the Practitioner. These may be online or a mixture of online and in person as agreed between the parties. Different periods can be agreed as the Client requires.
e. A counselling Client is under no obligation to have more than one session and can terminate the Contract as they feel appropriate provided, they inform Practitioner of their decision and pay all Fees due.
f. Supervision Clients will have sessions monthly or every eight hours of counselling work whichever comes first. It is for the Client to ensure the correct number of sessions are undertaken and it is not the responsibility of the Practitioner.
g. The Client must also sign a copy of our current counselling and supervision contract.
h. Payment is made by Counselling and Supervision Clients either 24 hours before the appointment by bank transfer or by Stripe. Payment can be made after the appointment on the day by cash.
i. Twenty-four hours’ notice must be given to cancel or postpone any appointment, or the time will be charged.
j. Throughout the Services the Client can contact the Practitioner with any queries or issues they may have. This is within reasonable hours and subject to reasonable use. Contact must be by text or email. The Practitioner will respond as soon as possible.
4. Training
a. For Counselling students, we agree which training the student requires and the Level of the course.
b. The Practitioner is a registered provider of courses awarded by the Counselling and Psychotherapy Central Awarding Body (CPCAB). Following completion of the training the Client will be awarded their certificate by CPCAB.
c. The student Client must comply with the current copy of the Student Handbook for Therapeutic Counselling.
d. If the Client requires Continuing Professional Training (CPD) this can be provided in a workshop or individually. The content will be agreed at the outset. The CPD will be certified by the Practitioner upon completion.
e. Students on an accredited training course must pay the registration Fee before the course starts. The balance can be invoiced and paid or if requested by monthly instalments. The full Fee will remain payable even if the Student leaves before the course is completed and the balance of the Fee will immediately fall due once the Student leaves if paying by instalments.
f. CPD Clients must pay the Fee when booking the course.
g. Clients on training courses and CPD must give at least 24 hours’ notice to cancel or postpone any arranged meeting or the time will be charged.
h. CPD Clients on workshops will have the option to carry a session over to another workshop. Clients who give over 24 hours’ notice of cancellation or postponement will be offered a refund for that meeting.
5. Corporate Training and Public Speaking
a. Following a discussion the Practitioner will confirm details of the training or speaking to be offered and the Fee for this.
b. If the training is to be in person, the Corporate Client must provide suitable premises and facilities for the Practitioner.
c. The Client will be invoiced for the Services, and this must be paid within 14 days of issue.
6. Online Personal Development Workshops (PDW)
a. Details will be provided on the Website although changes will be made according to Client requirements to achieve the best result.
b. The PDW will be aimed at those looking to better understand themselves, but no specific result is guaranteed as each personal experience will be different.
c. The PDW will be delivered in group sessions and packages online. Worksheets and videos will be supplied.
7. The Fee
a. If the Fee is charged monthly and it must be paid on the due date every month.
b. For a training course the Fee is normally payable before the course commences. The Practitioner may grant the student the right to pay the Fee by monthly instalments.
c. If a Client has not paid for a session 24 hours before the next appointment, they will be advised that unless the outstanding payment is paid by cash upon their arrival the session will not proceed and should be considered cancelled.
d. In the event of any non-payment on the due date the Practitioner reserves the right to ask for payments upfront before providing any further Services.
e. The Practitioner reserves the right to suspend services if any monthly payment is not made on time until such payment is received.
8. Right of cancellation for online services
a. If the Client is acting as a private individual and not a business and the Contract is made online or at a distance the Client has fourteen days to cancel the Contract.
b. Cancellation must be in writing addressed to linzy.boden@sky.com .
c. The Fee will then be returned to the Client.
d. No Services will be supplied during the 14-day period.
e. If the client considers it urgent that Services are supplied immediately, they must inform the Practitioner in writing that they wish to proceed immediately and by doing so accept they have waived their right to cancel the Contract.
9. Obligations of The Practitioner
a. The Practitioner will provide the Services to the best of her professional ability.
b. The Practitioner will maintain indemnity insurance.
c. The decision of the Practitioner as to if any Services can proceed and how this will be carried out is final.
d. The Practitioner will provide the Client with education, support, information, tools, support, and motivation as she believes appropriate to improve their wellbeing. However, no guarantees are given as to any outcome as everyone is individual and also the result can be affected by the actions of the Client.
e. The Practitioner is obliged by law to report any acts of terrorism, money laundering and drugs trafficking the Client should disclose.
f. The Practitioner may breach confidentiality if she believes the Client may cause serious harm to themselves, others, or animals.
10. The Results for Counselling
a. The Client must understand that the process is a partnership between the Practitioner and the Client. The aim is to work together using the tools available to achieve the best outcome.
b. There is no guarantee that any particular result will be achieved although the Practitioner will use her best endeavours to reach a realistic conclusion.
11. Rescheduling Policy for Sessions
a. The Client must give at least 48 hours’ notice to postpone any session or that session will be lost.
b. Any session postponed must be rescheduled within one month or it will be lost.
c. The Practitioner reserves the right to reschedule any Services without any liability to the Client if it is necessary due to matters beyond her control.
d. The Services can be postponed or even cancelled by the Practitioner in the interests of Client safety and welfare. This will include but is not limited to a failure by the Client to follow the advice given to them by the Practitioner, e.g., if it transpires that the Client has not provided a full medical history. The Practitioner has no liability to the Client in these circumstances. If Services have to be postponed or cancelled under this Clause and then rescheduling is at the discretion of The Practitioner.
e. If the Client attempts to reschedule a session a second time the Practitioner reserves the right to consider that session to be lost.
12. Cancellation Policy for Sessions
a. If the Client decides to cancel the Services, they must give one weeks’ notice of termination in writing to the Practitioner.
b. The Practitioner can postpone or cancel Services in the interests of the Client’s safety and welfare. Any refund of the Fee or continuation of the Services is at the discretion of the Practitioner.
c. The Practitioner will normally discuss with the Client if she believes the Services are coming to an end and endeavour to provide reasonable notice of her opinion.
13. Client Obligations
a. The Client must always be honest and act in good faith.
b. The Client must read and make sure they understand all information given to them verbally and in any documentation supplied by the Practitioner. If they do not understand they must ask for clarification until they do understand.
c. The Client must complete the Personal Questionnaire accurately and without omission and if is doubt must speak the Practitioner.
d. The Client must comply with all advice and instructions given to them by the Practitioner or be responsible for the consequences of such action.
e. The Client must attend all sessions agreed and follow all advice and guidance supplied by the Practitioner and in any documentation provided by them.
f. If there are any problems immediately after Services, the Client must contact the Practitioner as soon as possible.
14. Third Party Contractors
a. The Practitioner reserves the right to use suitably qualified and experienced contractors to provide any of the Services especially counselling training, CPD and corporate workshops.
b. The Practitioner will ensure such contractors are bound by confidentiality and data processing agreements.
15. Force Majeure and Liability
a. Should the Practitioner be prevented, hindered or delayed from performing her obligations under any contract with the Client by circumstances outside of their control (including without limitation acts of God, flood, drought, earthquake, other natural disasters, epidemic or pandemic, a terrorist attack, war, civil commotion or riots, war, the threat of or preparation for war, armed conflict, the imposition of sanctions, embargo or breaking off diplomatic relations, nuclear, chemical or biological contamination, any law or action by government or public authority, the collapse of buildings, fire explosion or accident, any labour dispute or strike, non-performance by suppliers or subcontractors, interruption or failure of utility service, any action or order from the government, travel restrictions )the Practitioner shall be relieved from performing her obligations and will not be in breach of contract or otherwise liable for any such failure or delay in the performance of such obligations.
b. The Practitioner is not liable for any indirect or consequential losses to the Client or any third party.
c. Any contract is exclusive to the Client and no third party shall have any rights under that contract.
d. The Practitioner does not exclude liability for death or personal injury caused by the negligence of her or any employees agents or subcontractors or fraud or fraudulent misrepresentation.
16. Intellectual property
a. All copyright, trademarks and all other intellectual property rights in any Services digital content, documentation, logo, plans, videos, workbooks, and other written materials (the Materials) shall remain always vested in the Practitioner. Any attempt to copy any Materials, or reproduce, transmit, publish, display exploit, or create derivative items shall render the Client liable for damages.
b. Upon payment in full of the Fee the Practitioner will grant the Client an indefinite licence to use any Materials for the Clients’ own personal benefit.
c. If the Materials supplied by the Practitioner are used by a third party for any purpose or not for the personal benefit of the Client, the Client will be liable to the Practitioner for damages and any legal costs. They must take appropriate steps to ensure such use ceases immediately.
d. If the Client wishes to use the content of the Materials in a way beyond as agreed with the Practitioner, it must obtain written consent from the Practitioner and pay any fee requested before doing so.
e. Any licence given by the Practitioner to the Client will automatically terminate should the Client be discovered using the Materials supplied in breach of these Terms and Conditions.
17. General Data Protection Regulation
a. The Practitioner will comply with the General Data Protection Regulation (UK GDPR) and all other applicable Data Protection legislation. They will provide a copy of their Privacy Notice on their website https://www.standtalluk.org .
b. The Practitioner will only process data to the extent required to enable her to provide the Services and as necessary to comply with her legal obligations.
c. The Practitioner may contact the Client with details of similar Services and offers in the future, as allowed by UK GDPR.
d. The Practitioner will not use any photographs or any other personal information about a Client for marketing purposes without the written consent of that person.
18. Confidentiality
a. All details and any information supplied by the Client to the Practitioner will be kept strictly confidential by them. Any information supplied to the Practitioner will be used by them solely for providing the Services unless obligated to provide it by law, court order, or any governmental or regulatory authority.
b. The Client will keep all information supplied by the Practitioner to the Client strictly confidential.Confidential Information will include but is not limited to all business methods and practices of the Practitioner, computer programmes, software, technical information, ideas, techniques, processes, and methods that are part of the Practitioner’s systems.
c. Both parties will use diligence and care to protect any confidential information from inadvertent disclosure.
d. Confidential Information does not include Information already known by the Practitioner having been informed of it by a third party, information that becomes public information through no act of the Practitioner or their agents or it is approved for disclosure by the Client.
e. The Client must keep confidential all information they discover about fellow Clients at a course or workshop.
f. All the obligations contained herein relating to confidentiality will continue in full force once any contract is concluded or terminated.
19. Severance
If one or more of these terms are found to be unlawful or otherwise unenforceable, that provision will be deemed severed from the remainder of these Terms and Conditions, which will remain valid and enforceable.
20. Complaints
The Practitioner takes the care and wellbeing of all Clients very seriously and in the unfortunate event that a Client Is not happy with the service provided by the Practitioner then:
a. A complaint should be made as soon as possible to the Practitioner. If the initial contact is by telephone the complaint must be put in writing to the Practitioner within seven days. They will respond to discuss the concerns raised.
b. Should the Client not be satisfied by the response the Practitioner will arrange a meeting with the Client to discuss their concerns further and endeavour to find a solution.
21. Notices
Any notices served under the Contract, or these terms and conditions must be address to the address on the Contract or such other address provided by that party. Notices can be given by email to any email address agreed for that purpose. Legal proceedings cannot be served by email.
22. Waiver
The waiver by the Practitioner of a breach, default, delay, or omission of any of these terms or the Contract by the Client will not be construed as a waiver of any preceding or subsequent breach of the same or other provisions.
23. Transfer
The Client may not transfer any of their rights under the Contract to any third party.
24. Law
These terms and conditions and any dispute or claim arising from or in connection with them or the Contract shall be governed by the laws of England and Wales. All parties irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to deal with any dispute or claim arising from these terms and conditions.
Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
Privacy Policy and Cookie Policy
Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.
Contact Us
If you have any questions about these Terms, please contact us.